General questions
Do you deliver outside Kuwait?
Yes, we deliver to all countries.
How much is the delivery fee?
Inside Kuwait 2.5 KD
Free delivery for orders of 100 KD
Outside Kuwait: 10 KD for Aramex
Free shipping for orders over 200 KD
When will the order be delivered?
Inside Kuwait within 4 working days
Outside Kuwait 10 working days
During the promotion period we may experience some delays.
How do I know that my order has arrived?
The delivery/shipping company will contact you on the number registered in your order.
What payment methods are available?
Inside Kuwait: KNET - Visa/MasterCard credit cards - Cash on delivery
Outside Kuwait: Payment only via the website Visa/MasterCard
Do I need to have an Amber Oud account to order?
No, it is not necessary, you can register as a guest. But we suggest that you register so that you can make quick payment, get the latest news and best offers.
Can I save my shopping cart and come back later?
Yes you can! Create your wishlist by logging in or registering and we will let you know if the product you want is in stock when you are ready to buy.
How can I be sure that Amber Oud will receive my order?
We will send you an email or text message upon receipt of your order. We will also contact you if you have a special request.
How do I know that my online order has been confirmed?
Once we receive your order, we will confirm it via email or text message. Remember and check the data. If you have any special request, customer service will contact you.
Where is the shop?
Kuwait - Mubarakiya Market - Al-Gharaballi Street - Weapons Market behind Atyab Complex
When do you open?
Daily: 10 am to 1 pm
From 4:30 pm to 10 pm
On Friday we work in the evening only